Support Service Enquiries

If you need information about encephalitis, advice about recovery or rehabilitation, or signposting to other services please contact our Support Service via telephone or online form as per below. In addition, please check what other support services we provide by downloading our Support Service Overview 

Telephone

Our support team are available from 9am to 5pm (GMT), Monday to Thursday, and 9am to 4.30pm (GMT) on Fridays.

We try to be flexible and can pre-arrange telephone appointments out-of-hours if that helps.

To get in touch, simply call +44(0)1653 699599.

It is important to note that if you do have any urgent concerns regarding health or mental welfare, we recommend that you seek guidance from your family doctor or the emergency health care services.

Online Form

Please note that we do try to respond to all email requests promptly. Regrettably, on rare occasions email servers or other technology may fail. Should you suspect that there have been difficulties with your form request, please re-send your form or get in touch with us via our telephone number - +44(0)1653 699599 or email [email protected] 

Fill out our online form:

Skype

You can also make a voice or video call to us on Skype, anywhere in the world - for free - using your laptop, tablet or mobile phone.

Simply download the Skype app, search for the Encephalitis Society and add us to your contact list. When you’ve added us, simply make a call.

We do ask that you pre-arrange a skype call with us by contacting the support team (so we can free some time in our diaries for you).

You can also arrange a Zoom call with the team by contacting them direct via email or phone. 

Thank you and please know that we are here for you always.

Best wishes,

The Encephalitis Society team

---

If you have found this information helpful, please consider making a donation to help us continue our life-saving work in the future.

Make a Donation

Thank you to Garfield Weston Foundation for supporting our Support Service!