How we help Get support (now) Get support (now) Christmas opening hours The Support Service will be closed for holidays from 4.30pm on Friday, 18th December, until Monday, 4th January. However, the support team will be monitoring regularly all emails and phone calls throughout the holidays and will aim to respond to all enquiries as soon as possible. If you require urgent medical attention, please contact your family/current doctor or emergency services. Our friendly support team are here to help. Whether you need information about encephalitis, advice about recovery or rehabilitation, or if you just want someone to talk to, we are here for you. You can reach out to us in a number of ways: Telephone Our support team are available from 9am to 5pm (BST), Monday to Thursday, and 9am to 4.30pm (BST) on Fridays. We try to be flexible and can pre-arrange telephone appointments out-of-hours if that helps. To get in touch, simply call +44(0)1653 699599. It is important to note that if you do have any urgent concerns regarding health or mental welfare, we recommend that you seek guidance from your family doctor or the emergency health care services. Email Emails are another method for getting in touch with our support team. If you are getting in touch with us via email and have not used the support service before, please help the team help you as quickly as possible by including in your inquiry: The age of the person affected Where you are based in the world What you need help with at the moment Please note that we do try to respond to all email requests promptly. Regrettably, on rare occasions email servers or other technology may fail. Should you suspect that there have been difficulties with your email request, please re-send your email or get in touch with us via our telephone number - +44(0)1653 699599. Fill out our online form: Skype You can also make a voice or video call to us on Skype, anywhere in the world - for free - using your laptop, tablet or mobile phone. Simply download the Skype app, search for the Encephalitis Society and add us to your contact list. When you’ve added us, simply make a call. We do ask that you pre-arrange a skype call with us by contacting the support team (so we can free some time in our diaries for you). You can also arrange a Zoom call with the team by contacting them direct via email or phone. Thank you and please know that we are here for you always. Best wishes, The Encephalitis Society team During the Covid-19 outbreak our fundraising income was dramatically reduced due to the lack of events we were able to hold and so this project was supported by a charitable donation from Pfizer Ltd.