Support service enquiries

If you need information about encephalitis, advice about recovery or rehabilitation or just a listening ear then please contact our Support Service via the methods outlined below or complete our online form. Please note you need to be over 18 to access our support services.


Our support team are available from 9am to 5pm (GMT), Monday to Thursday, and 9am to 4.30pm (GMT) on Fridays.

We try to be flexible and can pre-arrange appointments out-of-hours if that helps.

To get in touch, simply call +44(0)1653 699599.

It is important to note that if you do have any urgent concerns regarding health or mental welfare, we recommend that you seek guidance from your family doctor or the emergency health care services.

You can also arrange a Zoom/Skype call with the team by contacting them direct via email or phone.

Online form

Please note that we do try to respond to all email requests promptly. Regrettably, on rare occasions email servers or other technology may fail. Should you suspect that there have been difficulties with your form request, please re-send your form or get in touch by telephone +44(0)1653 699599 or by emailing our support team.

Fill in our online form:

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Page Created: 20 October 2023
Last Modified: 11 July 2024
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