The Encephalitis Society aims to provide all its stakeholders (individuals who use the Society’s services, but also other people, groups and organisations that interact with the Society) with the best possible service at all times.  We believe we achieve this most of the time and strictly adhere to our values.  If we get it right, please let us know.


The Encephalitis Society recognises that from time to time there may be an occasion when a user feels that the service provided has fallen short of what may reasonably have been expected.


As the feelings and perceptions of stakeholders are greatly valued by the Encephalitis Society, should a user have a complaint we would like to be informed. We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.


Page Created: 4 January 2024
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