Current Vacancies
What is it like to work at Encephalitis International?
Listen to our Chief Executive, Dr Ava Easton, talk about the benefits of working for our award-winning charity.
We are currently recruiting!
Job Title: Helpline & Support Manager
Location: Encephalitis International Headquarters, 32 Castlegate, Malton, North Yorkshire Y017 7D
Hours: 30 hours/week/permanent
Salary: £28,000- 30,000 (depending on experience)/pro-rata
Team/Directorate: Support
Responsible To: Director of Services
JOB PURPOSE
Responsible for delivering timely and tailored support services to people affected by encephalitis, their families and professionals who care for them, positively enhancing the lives of our beneficiaries.
KEY RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provide expert information and support to those contacting the helpline globally in a timely way through our various channels (e.g. Online Chat and telephone) to empower them during their encephalitis journey.
- Assist with virtual/in-person gatherings and events, offering expert support and information to attendees enabling us to meet their needs.
- Assist the Senior Medical Writer in identifying any additional resources/managing the reviewing of current resources that may be required to enable the organisation to support people.
- Develop and maintain a database of appropriate international organisations/services that can be used to signpost those affected and families.
- Develop the equity, diversity and inclusion of the use of the helpline/support services to enable more communities to access support and information when and how they require it.
- Assist in the production of support service reports enabling Encephalitis International to monitor its activities, plan and provide accurate reporting to the funders.
Download Full Application Pack
Application Process
Please send your CV and supporting statement, telling us why you would like to join our Team to alina@encephalitis.info by noon on Friday 19th September 2025. Interviews will take place in the following weeks.
We would encourage you to have an informal discussion before you apply – please call or email Alina Ellerington, Director of Services on 01653 692583 or email alina@encephalitis.info.