Support Services Coordinator To develop and assist in the provision of an international digital professional support and information service to people affected by encephalitis, their families and the professionals that may be supporting them. Closing date: May 14. Expand Support Services Coordinator Job Purpose: To develop and assist in the international provision of a digital professional support and information service to people affected by encephalitis, their families and the professionals that may be supporting them. The person appointed must be sensitive to the personal nature of information relating to individual members that will be available to him/her and be both willing and able to maintain strict confidentiality in this area. All contacts must be dealt with in a sensitive and professional manner. Location: The Encephalitis Resource Centre, 32 Castlegate, Malton, YO17 7DT. Some travel may be required with this post. The postholder will be required to be flexible in relation to hours and willing to be involved in the ‘life’ of The Society including fundraising events. Hours of work 22.5 to 30 Hours – Flexible Working Pattern – Remote Working available. Responsible to: Director of Services To apply, please send your CV and covering letter explaining why you are perfect for this role to Phillippa Chapman, Director of Services, Encephalitis Society, 32 Castlegate, Malton, Y017 7DT or by email to [email protected] by the 14th May, 2019. Interviews will be conducted on the 21st May. If you would like more information about the role, please contact Phillippa on +44(0)1653 692583 or [email protected] Key Objectives and Specific Areas of responsibility: Support To provide the Society’s frontline support in respect of advice and information (by phone, letter, skype, email or personally) to people affected by encephalitis, their families and carers and professionals that may be supporting them. Developing digital solutions to provide information and support internationally. To operate the global Connections Scheme, linking people with similar needs around the world. To liaise with organisations providing a service to people affected by other neurological conditions. To work with other members of staff to ensure the service reaches all hard to reach communities groups. Awareness As directed, to coordinate activities and ideas that raises awareness of encephalitis and participate in World Encephalitis Day – 22nd February. To organise and attend exhibitions and conferences as directed with the aim or raising awareness of the Society, the condition and to make links with relevant professionals. Keep up to date and informed on all research and developments on encephalitis and within healthcare systems. Other Duties You must be able to prioritise & manage your own workload effectively. Work with staff to plan, co-ordinate and attend meetings for people affected by Encephalitis. Work with staff to plan and co-ordinate seminars, conferences, training sessions for professionals. To conform to health and safety legal requirements and to report dangerous incidents or accidents or potential hazards to line management. To carry out any other duties associated with the responsibilities of this post. To ensure the professional development of oneself through appropriate training To undergo necessary training in order to fulfil the requirements of their job. The post holder will be expected to undertake other tasks that may reasonably be required. You do not have any line management responsibilities Person Specification Excellent digital skills Can-do attitude, social disposition and trustworthiness Excellent professional telephone, oral, written and IT communication skills Excellent interpersonal and team working skills, in particular, discretion, flexibility, resilience and sensitivity Ability to work under pressure, meet deadlines Problem-solving skills Self-motivated and able to work on own initiative Confidentiality The postholder must maintain the confidentiality of information about people contacting The Society, staff and other Encephalitis Society business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Health & Safety Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for visitors, volunteers and staff. The Encephalitis Society operates a non-smoking office and no facilities are provided for smoking. Equality & Diversity The Encephalitis Society has an equality and diversity policy and it is the responsibility of all staff to comply with the policy. Training The Encephalitis Society encourages personal and professional development. Disclosure & Barring Check The offer of the post is subject to a satisfactory disclosure at Enhanced Level. Asylum & Immigration Act We will be asking for proof of ID under the Asylum and Immigration legislation.
Volunteer Development Coordinator Reporting to the Director of Services, you will be an enthusiastic and proactive individual, working within a small award-winning team to provide crucial support to the Encephalitis Society's volunteers. Expand Salary: 20-24k depending on experience pro rata Hours: 30 hours Part time, permanent Reporting to the Director of Services, you will be an enthusiastic and proactive individual, working within a small award-winning team to provide crucial support to the Encephalitis Society's volunteers. Your responsibilities will include recruiting, training and managing volunteers, ensuring that all volunteers receive the right level of support. You will also be required to ensure all policies and procedures are up-to-date. If you have excellent communication skills, the ability to engage with various audiences, the capacity to inspire and motivate others and want to make a difference to people affected by encephalitis, we would love to hear from you. To apply, please send your CV and covering letter explaining why you are perfect for this role to Phillippa Chapman, Director of Services, Encephalitis Society, 32 Castlegate, Malton, Y017 7DT or by email to[email protected] by the 23rd April, 2019. Your application should include: Your career to date. Any academic and professional qualifications. Details of relevant work you have undertaken. Current salary. A supporting statement providing evidence which demonstrates how you meet our criteria, what skills you can bring to our organisation, why you are suitable for this position and why we should invite you to join our team. Any other information you wish us to take into consideration. Please also advise if you would require any special arrangements for interview. The closing date for completed applications is noon on 23rd April, 2019 Interview date: 9th May, 2019 Download the Job Description Job profile Job purpose: To promote volunteer opportunities with the Society, and to ensure volunteers are trained, supported, motivated and able to fully contribute towards the Encephalitis Society’s vision and mission. Responsibilities Recruit volunteers and ensure they are appropriately matched and trained for a position. Monitor, support, motivate and accredit volunteers and their work. Ensure there is appropriate support and training for volunteers. Keep up-to-date/re-issue volunteer policies and procedures, including risk assessments. Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes. Raise staff’s awareness of the role and the function of volunteers. Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact. Organise events for existing and new volunteers. Attend meetings and events organised by volunteers. Manage budgets and resources, including the reimbursement of expenses. Work with multiple organisations/agencies across different sectors in order to enable volunteering. Monitor and evaluate activities and write reports for funders and trustees. Maintain databases and work with colleagues on projects and campaigns which involve volunteers. Work with colleagues to produce a strategy and plan for volunteering which contributes to the Encephalitis Society’s vision and mission This is not an exhaustive list of tasks and the post holder may be asked to undertake any other reasonable duties in connection with their post. Salary: 20-24k depending on experience pro rata Working hours: 30 hours Evening and weekend work may be involved, for which time in lieu will be offered. Some travelling is also expected. Essential skills and experience Excellent communication skills. Strong interpersonal skills and the ability to deal with a diverse range of people. An empathy with volunteers and an understanding of their needs. The capacity to inspire and motivate others. The ability to deal with information in a confidential manner and respond with sensitivity. Good organisational skills and the ability to manage a variety of tasks. Administrative skills and an ability to maintain records and produce clear written and oral reports A high degree of IT literacy including experience of CRM databases (preferably eTapestry) and ability to use Outlook, Word and Excel to an intermediate level. Clean driving licence. Essential knowledge and qualifications Educated to A level standard or with equivalent experience. Desirable skills and experience Experience of managing or coordinating projects and volunteers (paid or unpaid). Experience of working and developing links with other agencies. Familiarity with encephalitis. Previous experience of working in a charity. Download the Job Description