Complaints Policy

Encephalitis International aims to provide all its stakeholders (individuals who use Encephalitis International’s services, but also other people, groups and organisations that interact with it) with the best possible service at all times. We believe we achieve this most of the time and strictly adhere to our values. If we get it right, please let us know.

Encephalitis International recognises that from time to time there may be an occasion when a user feels that the service provided has fallen short of what may reasonably have been expected. As the feelings and perceptions of stakeholders are greatly valued by Encephalitis International, should a user have a complaint we would like to be informed. We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.

Page Created: 11 December 2023
Last Modified: 11 December 2023
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